Parts Telesales Advisor (Dunstable)

Take calls from customers enquiring about HGV Truck and Van Parts, locating and raising invoices across all depots in order to facilitate a smooth collection service to all customers. Prospecting for new sales from current and potential customers

Main Tasks:

• Answer calls with the highest level of customer service.
• Prospect current and potential parts customers providing information of the company’s goods, services, and current promotions.
• Liaise with ASE’s introducing them to potential account customers.
• Discussing the use and features of various parts with customers.
• Process Parts orders in line with company processes.
• Raising parts quotes on enquiries
• Liaise with Depot parts team to ensure customer expectations are met.
• Discuss any service or stock concerns with Depot Managers
• Assist with stock counts in depots when required Driving Licence required
• Achieve sales targets as set by Head of Aftermarket.

Key Skills Required:

• Full UK Driving Licence
• Experience in customer facing position within HGV / Van vehicle parts
• Sales and target driven
• Influencing others to buy additional parts.
• Excellent telephone manner.
• To be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
• Numerical ability to be able to work with part numbers.
• Accuracy and attention to detail.
• IT Literate to work within company processes and systems.
• Ability to work without supervision.
• Team Player

Benefits:

• 25 days holiday and rising with service
• Pension scheme up to 5% matched
• Healthcare Cash Back Scheme
• Employee discounts across Retailers, Cinemas, Services plus more
• Employee discounts on Arval Contract Hire Cars