Parts and Service Advisor (Tipton Van Centre)

Parts & Service Advisor – Tipton Van Centre
up to 45 hours a week, Monday to Friday 08.30 – 18.00

up to £13.03 pr hr (£30,500)

Operating within the newly opened Van Centre, (Hobart Rd, DY4 9LE) you will be part of a team developing and sustaining superior performance in Parts with some service reception tasks.

Core Responsibilities:
Parts:

• Ensure customer orders are taken and supplied to the correct specification.
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Maintain an efficient filing and retrieval system.
• Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
• Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
• Wear personal protective equipment (PPE) when must be worn.

Service:

• Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc.
• Updating the customer throughout with timelines and costs where applicable
• Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
• Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.

General Duties:

• Work with the team to ensure a strong top team ethos.
• Support the development of character, skills, attitude and superior individual and team performance.
• Ensure that you conduct yourself in a business-like and professional manner.
• Assist with maintaining a clean and professional Service and Parts area.
• Attend any training or development activity that is made available.

Required Competencies:

• Knowledge of vehicle parts and dealership front of house experience
• To be able to competently use desktop PC and associated software & systems

Benefits:

• 25 days holiday rising with service
• pension scheme with employer matched contribution of up to 5%
• healthcare cash back scheme
• discounts across retailers, cinemas and theme parks ++
• discount on Arval Contract Hire cars