Parts and Service Advisor (Felixstowe)
Our prestigious Renault Truck Commercials Dealership, based in Felixstowe, is looking to recruit for an Advisor to cover Front of House customer support and parts supply
Working hrs: Monday to Friday on rota between 7am and 6pm with 1 in 3 Saturday mornings paid at time and a half.
This is paying a salary of between £27.000 and £30,000 basic with 1 in 3 Saturday mornings paid at time and a half.
We require a full UK Manual Driver’s Licence for this role.
Overview:
We are looking for a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products
In Particular:
- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services and value at all times
Key Skills / Competencies:
We are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment. If you have had exposure of any of the following skills, then this would be advantageous but not essential.
- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems
Benefits:
- 25 days holiday rising with service
- Contributory Pension scheme matched up to 5%
- Health cash plan
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Employee discounts on Renault & Volvo Cars
Renault Truck Commercials is an Equal Opportunities Employer